Monday, 20 June 2016

The main complaints for the Ombudsman - 61% NHS - what could improve this figure . . .

As strong believers in '50/50 communication works every time whether it be for a human, an elephant, a dog, a horse, a sheep, a cat or indeed a cow, we actively try to encourage everyone we come across to use these extremely simple methods. 

This small post has been written to help and encourage others to use it as well and we hope that once you have started using it on a daily basis that many more living creatures will not feel so controlled, threatened or intimidated by the 'negative behavior of human kind whether via voice or physical actions.

This method does not promote; 

  • '100/10 understanding'
  • 'In the face' ordering
  • 'Aggressive' behavior
  • 'Domineering and intimidating conversations'
  • 'Restraint'
  • 'Bribery and corruption'
  • 'An aggressive eye'
  • 'Verbally threatening and loud language'
  • 'Dictatorial leadership, decision making'
  • 'Unhealthy diets'

This method does promote;

  • 50/50 understanding and communication
  • 'Kindness'
  • 'Patience'
  • 'Equal/fair and acceptable' decision making'
  • 'Each individuals latent talents to come to the fore'
  • 'Individual decision making'
  • 'The ability for  all to ask and to communicate in a non threatening way in an acceptable environment.
  • 'Turning negative actions/situations  in to positive actions/situations for all involved'
  • 'Healthy foods for each individual'
  • 'To walk their walk and talk their talk'
The beauty of these simple suggestions is that each of them immediately makes a difference to the suffering individual and once you start to use them on a daily basis, it becomes automatic therefore every individual you come across feels lighter, all thanks to the way you have communicated with them.

So what has an elephant picture got to do with either of the lists above . . . . .  well, it explains it in one, especially for those who would feel intimidated by standing along side such a large majestic creature (n.b. note this person is not standing in front, or behind but at the side - this being the only way that is totally non intimidating for the animal).


Let's just jump back to the human world for a moment, how many families and patients both 'long and short term' feel intimidated by some of the present methods of control used within the Social Care/Health Service or indeed other Professions, or how many patients feel intimidated by one person, or are given medication which often makes them feel intimidated by the methods used? or how many individuals are given medication that actually only freezes/pauses the problem until the medication is stopped rather than succeeding in grasping the issue wholeheartedly, and turning it around towards a more positive long term plan but ultimately in to a healthier future for the individual as an individual.

But the most concerning thing at the moment are the amount of people who feel so intimidated by others and Professions that they are too frightened to complain or just accept the negative behavior as part of the course. With this in mind, if everyone actually complained about the Service being given to their MP's or the Ombudsman's the statistics would probably sit closer to 80% rather than the stated 61%. 

So what other things within similar Professions have you perhaps noticed;

  • An individual not being fed enough
  • An individual being regularly dehydrated
  • An individual regularly having urine infections
  • An individual not being given sufficient personal hygiene attention
  • An individual constantly having heel/bed sores
  • An individual feeling frightened of Staff or one Member in particular 
  • An individual who suddenly become introverted
  • An individual suddenly becoming tearful.
To be honest, the list is endless and we are sure you could add many more things to this.

Whether an individual is in short term or  long term care, elderly or young each have a right to be treated with respect, and that right should be carried out no matter what. 

However, sadly, this does not happen all the time and that is when the going gets tough for Families and Friends as well as the person who is at the core of the temporary or full time issue.

In the first instance we would like every one to use and encourage our suggestions within others:

The only way forward for a happier life for all is ;

  • 50/50 understanding and communication
  • 'Kindness'
  • 'Patience'
  • 'Equal/fair and acceptable' decision making'
  • 'Each individuals latent talents to come to the fore'
  • 'Individual decision making'
  • 'The ability for  all to ask and to communicate in a non threatening way and in an acceptable environment.
  • 'Turning negative actions/situations  in to positive actions/situations for all involved'
  • 'Healthy foods for each individual'
  • 'To walk their walk and talk their talk'
  • 'TLC'

However, if you feel you would like to complain about an issue we are going to insert a few links, some are lengthy to read but worth it. However, your first port of call should with be your own family or Carers to discuss and note down issues at hand. From there, with concrete evidence attached, create a letter or make an appointment with the Department the suffering individual is under or with. Await to see how they take the issues forward. If you are still unhappy about the situation then you could assess the following links. 

At the end of this attachment there is a list of addresses if you feel a complaint is needed against a unit for any form of mal-practice . . http://www.gov.scot/Resource/0048/00484268.pdf

or if you don't feel the service above has been acceptable try this one . 
http://www.nhslothian.scot.nhs.uk/YourRights/ComplimentsConcernsComplaints/Documents/NHSLothianMakingAComplaint.pdf

on top of these we would suggest you also write to your MP


Then an additional place to put a complaint in would be http://www.spso.org.uk/

Finally some interesting reading on the Ombudsman  http://us6.campaign-archive1.com/?u=41e2e1d946df995fb6cae48d9&id=70d22905dc

On behalf of many who will struggle in the future unless some of the present systems change, or for those who are presently struggling, we all need to help make the world more accommodating for all. However, sometimes, sadly, this means that we need to put in some form of a complaint. 


Above all, please remember, everyone has had a past, has an interest, they have, like us all, worked hard, and each are happy to see and talk about the happy times and to be treated as you would like to be treated.

Living creatures are like a wall,
that sometimes crumbles and falls.
 It takes a builder, water and mortar 
to build that wall back up, 
but for a living creatures' fall
it takes a heart, silence and kindness, that's all. 



Thank you for taking time to read this post. 






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